IF4IT Best Practices

The following best practices and related materials represent industry knowledge that has been collected, curated, and published for broader reuse. Each topic area contains structured guidance to help IT organizations, IT professionals, and the businesses they serve improve business and technology capabilities. Browse or search the topics below. We hope you find them useful. Note: We are porting our materials to our new website platform. Please be patient as we work through these changes.

Enterprise Inventory Management

Enterprise Inventory Management Best Practices

Contained herein are the best practices and guidelines that we believe help organizations design, build, govern, populate, and continuously improve enterprise inventories. An enterprise inventory is a managed collection of items of a defined type that the organization needs to kn

Service Catalog

Service Catalog Best Practices

Contained herein are the best practices and guidelines that we believe help organizations design, build, deliver, operate, and continuously improve an Enterprise Service Catalog. These recommendations are drawn from practical experience across a wide range of organizations and re

Service Management

Service Management Best Practices

Contained herein are the best practices and guidelines that we believe help organizations design, build, operate, govern, and continuously improve their service management capabilities. Service Management is the professional discipline of treating services as managed assets that